Quality Systems and Improvement Management  Master of Science

Cambridge College's Master of Science in Quality Systems & Improvement Management (MSQSIM) prepares you to analyze business practices, create ROI-focused plans and measure their effectiveness. Online classes offer a convenient way to earn your degree in as little as 14 months.

30 Credits
Starts September 2, 2024


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quality meeting

Quality Management Degree Overview

As the business environment becomes increasingly competitive, organizations that invest in a quality management program could improve their products and services, enhance customer service, and gain an advantage through higher productivity and increased revenue.

The online Master's degree in Quality Systems & Improvement Management at Cambridge College emphasizes competency-based education, focusing on theory and application. You can acquire the critical knowledge and skills to analyze business practices, create comprehensive plans focused on tangible return on investment, and measure the effectiveness and efficiency of these plans. You'll be able to understand, integrate, and apply what you learn to your workplace immediately and over the lifespan of your career.

What is Quality Systems Management?

Quality systems management is a methodology used by organizations that ensures high-quality products and services by documenting processes, procedures, and responsibilities, enhancing communication and collaboration, reducing waste, improving sustainability, and promoting continuous improvement. Quality systems management is also referred to as quality systems and improvement management (QSIM) or quality management systems (QMS).

Quality Management Degree Online Program Highlights and Learning Outcomes

The Quality Management degree's online curriculum is designed to prepare graduates to address industry challenges related to evaluating performance, developing better processes, creating business metrics, and more.

Once you graduate, you'll be able to:

  • Analyze customers’ wants and needs within the identified environment and translate those into the customer requirements
  • Design and implement a data collection plan
  • Analyze the performance of specific processes, creating appropriate metrics and collecting data
  • Apply the appropriate quality and project management tools and concepts in managing process improvement
  • Analyze the performance of a specific process in order to meet customer and business requirements
  • Identify, evaluate, and implement solutions for process improvement
  • Analyze how the internal and external environment impacts process improvement
  • Assess how organizational systems impact process improvement
  • Determine practices conducive to sustaining continuous process improvement
  • Evaluate new opportunities to leverage new systems and technologies

Graduate Sooner with Industry Professional Certifications

Cambridge College accepts many industry-standard certifications for college credit. You could receive credit for your professional certifications, saving you both time and money.

Choose Cambridge College

As the leader in adult learning, all our programs are designed with the flexibility and ease busy adult professionals need. The Quality Systems & Improvement Management program is delivered fully online on ouraward-winning platform.

  • Expert faculty with real-world experience: Cambridge College faculty are accomplished practitioners with distinguished careers who bring a wealth of industry knowledge into the classroom. They genuinely care about students’ lives and outcomes. They hold weekly virtual office hours and are available by phone and email.
  • Legacy of DEIB: Since its inception over 50 years ago, the college has been committed to diversity, equity, inclusion, and belonging – in faculty, staff, leadership, and curriculum. Our students hail from 50+ countries, and we invite and appreciate their varied perspectives, experiences, ages, and cultures.
  • Career advancement outcomes: Cambridge College offers career-building workshops, job fairs, seminars, online tools, a job-matching portal, and one-on-one sessions to help students and alumni grow professionally. In fact, over 94% of alumni reported that the College prepared them for their careers.
  • Affordable tuition: Cambridge College is an accredited nonprofit college with a mission to provide academically excellent, cost-effective higher education for adult learners. It’s why we keep our tuition affordable and offer scholarships and financial aid, and discounts for military, veterans, first responders, and corporate partners.

“I researched years before selecting the online QSM master’s degree that I felt was the best choice. I am astonished by all I have experienced, learned and applied in my career. The doors that are now being opened because I earned my MS in Quality Systems & Improvement Management degree... The rigor and quality instruction were and continue to be instrumental in my successes as a professional, student and now graduate.”

George Cabrera

MSQSIM Tuition Information

Cost Per Credit
Total Program Tuition
Cost Per Credit$705
Credits* 30 credits
Total Program Tuition $21,150

*See curriculum sheet for a breakdown of credits and credit ranges.

Prospective graduate degree students for online programs offered through Cambridge College Global must satisfy the following requirements plus any program-specific requirements your program may have.

  1. Complete and sign the online application.
  2. Pay the application fee. Pay your $50 ($100 for international students) application fee by the term start date.
  3. Send official transcripts. Maildirectly to Cambridge College in a sealed, unopened envelope. Learn How to Send Transcripts. Required degrees must be from accredited colleges or universities.
    • Master's and most graduate certificate programs require an earned bachelor's degree.
    • Post-master's certificates and CAGS require an earned master's degree.
    • International transcripts must be translated and evaluated by an approved agency. See all international student requirements
  4. Send your résumé and work experience. Send your resume that details your education and work experience, including how they pertain to your career goals. Four years of work experience is required for fully online Cambridge College Global graduate programs.
  5. Submit your personal statement. Write a 250-word, typed, double-spaced essay describing your professional experience, goals and objectives for graduate study. How do you expect your graduate studies to enhance your future career?
  6. Complete an interview. You’ll have an interview with Admissions, generally by phone.

“There was a lot of interaction with not only the professor but the other students, a lot of discussions. I actually felt closer to the online class and the professor than I did when I went to a standard on-ground college because of the requirements to communicate.”

Julie Evans

Careers in Quality Systems Management

The annual mean income in Massachusetts for a quality systems manager is between $90,819 to $119,894 — with the average salary being $108,734.* Your average salary will depend on what region in the U.S. you work.

This program also serves students pursuing their business degree online who are interested in exploring entrepreneurial opportunities in quality systems and improvement management.

Nearly all our students are working adults who recognize Cambridge College as a good fit for its convenience and flexibility. Sixty-three percent of our online students are employed at organizations with a Corporate Partner relationship with Cambridge College.


Average salary in Massachusetts for a quality systems manager*

*, Manager, Quality Assurance — Quality Systems, Salary in Boston, Massachusetts, (visited November 16, 2023) 

Quality Systems Management Jobs

This online MSQSIM degree program is designed for individuals who may or may not already have a position related to quality systems and improvement management. This expertise is often needed in both the public and the private sector in fields like:

  • Healthcare
  • Hospitality
  • Finance
  • Higher education
  • Manufacturing
  • Military
  • Government

Faculty Spotlight

Jay Beirne

Jay Beirne


Program Chair, BSQSIM and MSQSIM programs and Doctoral Program Coordinator

Jay Beirne is a quality professional with over 20 years of experience in higher education. He has a passion for working with students and faculty to break down barriers and improve the educational experience. He has a focus on both an academic and practical approach to learning, ensuring that what is taught in the classroom translates to real-world application. Jay has extensive experience working with learners, from recent high school graduates to adult students with advanced careers. He is...

Howard D. Hall

Howard D. Hall


Adjunct Faculty and Course Developer

Dr. Hall is entrusted with teaching adult working professionals several online bachelor and graduate level Quality Systems Improvement Management Courses devoted to results-oriented, theoretical, and practical systems approaches, Performance-based Management, Process Improvement, Team Dynamics, Strategic Planning, Project Management, Process Redesign, and Benchmarking. Served as the course developer for two bachelor’s and master’s Degree level courses. Formerly with the National Graduate...