Information Technology Student Orientation

Dear Cambridge College Student:

The Cambridge College Department of Information Technology is ready to help you. Below is a list of IT resources that will help you while pursuing your studies at Cambridge College.

MyCC

MyCC is our online learning management system. Students will use it to access their course history, transcripts, student accounts, online library, online bookstore, online evaluation, and much more. During your admissions process, you should have received your student ID. Please navigate to MyCC at the website below and login using your credentials to confirm your ability to successfully navigate to the site. If you experience any problems with MyCC prior to, or during your time with Cambridge College please contact the IT helpdesk (see below).

If you have forgotten your student ID number, please contact the Registrar’s Office by phone at 617-873-0101 or email at Registrar@cambridgecollege.edu.

MyCC website: https://mycc.cambridgecollege.edu

MyCC Homepage

MyCC screenshot

 

Cambridge College Network

Once you have registered for courses for the first time, you will receive an email (to the personal email you provided during the admissions process) with the information for your Cambridge College network user name and password, as well as the login information for your Cambridge College student email.  Your Cambridge College Network user name and password will be used to access services, such as the wireless network, computer lab machines, and the IT eHelpdesk (further information provided below). 

 

Student Emails

The Cambridge College email system for students and faculty is called “GO”. Go is administered through Google.  Google services are identical to their Google Apps product and are widely used throughout the higher education community.  See the IT Support page at https://www.cambridgecollege.edu/it-support for more information on your Cambridge College issued email. 

Logging into your Cambridge College GO Email (CC Gmail)

1) To check your Cambridge College email, please navigate to:

www.cambridgecollege.edu/email

2) Type in your Cambridge College issued email address and password:

Your email address is your (firstname)(dot)(lastname)(last two digits of student ID)@go.cambridgecollege.edu. Your password is your student ID proceeded by two (2) zeros or as many zeros needed to make 8 characters or more.

Example

Student Information

Email Login Information

Name: Eric Davidson-Johansson

Student ID: 123456

Email: eric.davidson-johansson56@go.cambridgecollege.edu

Username: eric.davidson-johansson56@go.cambridgecollege.edu

Password: 00123456

 

Student Email Homepage

 

email home page

 

Changing your Cambridge College GO Email (CC Gmail) Password and Setting up a Recovery Phone number

We recommend for you to change your CC Gmail password once you have successfully logged in. To change your password, log into your “GO” email account and navigate to Account>Security>Password>Change password.

  1. To change or update your Cambridge College Gmail password, navigate to the Cambridge College Gmail login page (www.cambridgecollege.edu/email), and use your complete email address and password to login.  Your email address is your (firstname)(dot)(lastname)(last two digits of student ID)@go.cambridgecollege.edu.

 

recovery

 

  1. Once logged in, navigate to the upper left hand corner of the email landing page, select the menu items and click on My Account

 

locating My Account

 

  1. Under Sign-in and Security, select Signing in to Google
google sign in
  1. Select Password and Sign in method to change your password. You may also select Account recovery options to set a recovery phone number.

google sign in

Note: The IT Department at Cambridge College recommends you to set a password that’s at least 8 characters in length, with both upper case and lower case letters, containing at least one number and one symbol for complexity strength.

Cambridge College Network

Your Cambridge College Network user name and password is used to access services, such as the wireless network, computer lab machines, and the IT eHelpdesk. It will be sent to the personal email you provided during the admissions process following your initial registration for courses.

When prompted, type in your Network Username (firstname).(lastname) and password. Do not include any other digits that might follow your firstname “dot” lastname.
Please note: Only type the first 20 characters in the user name, including the (dot).

Your initial password is your student ID proceeded by two (2) zeros or as many zeros needed to make 8 characters or more.  If you have previously changed your network password, please use your updated password.

Example

Student Information

Wireless/Computer/Library Login Information

Name: Eric Davidson-Johansson

Student ID: 123456

Email: eric.davidson-johansson56@go.cambridgecollege.edu

Username: eric.davidson-johans

Password: 00123456

 

Cambridge College Network Password Reset Portal

You may change your network password by logging onto any lab computer and pressing CTRL+ALT+Delete and selecting “Change Password”. You may also visit the Cambridge College Network Password Reset Portal at https://pwd.cambridgecollege.edu

password reset

IT Help Desk

IT Assistance is available from a number of sources. You may submit a support request by:

Telephone:

617-873-0159 or 1-800-877-4723 ext. 1159

eHelpdesk Request System:

http://helpdesk.cambridgecollege.edu

Email:

Helpdesk@cambridgecollege.edu

Walk-In:

Please refer to your site’s campus information for times and days when these services are available.

 

Cambridge College eHelpdesk

In addition to walk-in support you can submit a request through our eHelpdesk system. Please follow these steps to log onto the eHelpdesk to request assistance from the IT Help Desk.

  1. From a computer connected to the Internet open a web browser and navigate to: http://helpdesk.cambridgecollege.edu

 

ehelp

2.       Type in your Network Username (firstname).(lastname) and password. Do not include any other digits that might follow your firstname “dot” lastname.

Please note: Only type the first 20 characters in the user name

Example

Student Information

eHelpdesk Login Information

Name: Eric Davidson-Johansson

Student ID: 123456

Email: eric.davidson-johansson56@go.cambridgecollege.edu

Username: eric.davidson-johans

Password: 00123456

 

 

 

 

3.       Click the New Request link available just below the tabs in the header pane. Alternatively, you can click the New Request link from the main window

4.       Select a relevant problem category (i.e. Email, Network connectivity or software).

5.       Select a relevant priority level for your request.

6.       Enter a relevant title to the request that will summarize your request (this will help us assign your request to the proper support person).

7.       Describe your technical problem/request in the description field. (Please try to provide a detailed description as this will help us to support you)

form fields

 

8.       Click the “Add Request” button to submit your request the IT helpdesk.

 

Navigating the Cambridge College Website

The following is a list of useful links on the Cambridge College Website:

We hope you find this information helpful. Please don't hesitate to contact us if you have any issues with this information.

Sincerely,

 

Cambridge College Information Technology Department
500 Rutherford Ave
Boston, MA 02129
Telephone: 617-873-0159 or 1-800-877-4723 ext. 1159

Online Help Desk: http://helpdesk.cambridgecollege.edu