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Cambridge College Alerts - RAVE Emergency Alert System FAQ's

FAQ’s

 

RAVE - Cambridge College's Emergency Notification System

(Update March 1, 2016: We are currently working on integrating MyCC with the Rave Emergency Alert system console for students and faculty.  At this time, only staff at Cambridge College may utilize the Rave emergency alert system.)

Cambridge College is pleased to introduce a new emergency alert system to instantly reach the College community in case of an emergency or school closing.   Cambridge College is committed to providing a safe and secure environment for our students, faculty and staff and in pursuit of this goal, we recently selected the RAVE Emergency Notification system to notify you of any emergency, closings or delays.

The RAVE Alert Mobile Safety, an email, text and social media alert system, will only be used in cases of imminent danger or serious threats to any of our campuses or closures due to inclement weather.  The Emergency Management Team will immediately notify the campus community of a confirmed emergency or dangerous situation that presents an immediate threat to the health or safety of the community.

Who can subscribe to use the service?

Any student, staff, or faculty member of the Cambridge College community with an "@cambridgecollege.edu" e-mail account or an “@go.cambridgecollege.edu” can subscribe.

Can I register for text messages if I am located on campus, but I am not a Cambridge College student, staff, or faculty member?

No. Only Cambridge College community members with an "@cambridgecollege.edu" e-mail account or an “@go.cambridgecollege.edu” can register.  Cambridge College RAVE Alert is only one of several communication and information sources utilized at Cambridge College. There are a number of other sources for emergency information, For updated announcements on school closings or delays, please check your Cambridge College email messages, MYCC, the public website, Facebook and Channels 4, 5, 7, 25, and 56.

I am a parent. Can I register for this service?

Sorry, only university community members with an active Cambridge College email address can participate in. We use these messages to quickly contact people who might be directly impacted by an emergency.

If I sign up for RAVE Alert text messages, am I being charged?

Rave does not charge subscribers to send or receive SMS messages. Standard or other messaging charges apply depending upon your wireless carrier plan and subscription details.

What happens if I transfer or leave Cambridge College?

Students: If you leave the College and would like to cancel your account, you can do so by sending an e-mail request to helpdesk@cambridgecollege.edu from your @go.cambridgecollege.edu e-mail address.

Staff: You will be unenrolled during your exit process

How do I opt-out of receiving text messages on my phone?

There are 2 ways to stop receiving messages on your phone:

1. Text STOP to 67283 or 226787 from your registered mobile phone. You will no longer receive ANY messages from Rave Alert. Use the STOP command with caution, as this will also block delivery of Broadcast Alert messages.

2. Delete the phone using the delete button provided within the Mobile Phones section of the My Account tab

What if I'm interested in Cambridge College RAVE Alert, but I don't have a cell phone/text messaging capabilities?

You must have a cell phone to register for text messages. However, if you do not possess a cell phone, the College has in place several other channels to communicate with students, faculty and staff during an emergency, including, Cambridge College email messages, MYCC, the public website, Facebook and Channels 4, 5, 7, 25, and 56.

What if my cell phone provider changes?

If you change your mobile number, you will need to edit the mobile number in your account. If you keep the same mobile number, and simply change cell phone provider, you do not have to change anything. If you are changing your phone number or email address permanently, please also change the information with the Registrar’s office (for Students) or Human Resources (for Staff).

What if my cell phone number changes?

You will need to access your account on the website and edit your mobile number.  If you are changing your phone number or email address permanently, please also change the information with the Registrar’s office (for Students) or Human Resources (for Staff).

What are the benefits of subscribing?

Timely notification of any Cambridge College emergency situation or critical message.

What types of messages/information will I receive?

You will receive messages during emergencies, incidents that may affect your personal safety and when adverse weather conditions affect normal campus operations.

Who sends the messages?

Cambridge College’s Emergency Response Team, including designated associates of Cambridge College Public Relations Team and Building Services will send the text and email messages.

Under what circumstances are messages sent?

Cambridge College Alert messages will be activated and implemented following the guidelines set forth in the College’s Emergency Closing Policy.

How often will I receive messages during the semester?

The frequency of messages is determined by the number of emergency situations or critical incidents.

What is the cost of this service?

There is no registration or subscription fee associated with this service. You may incur a “per text message” cost determined by your actual cell phone plan.

Is there an easy way to suspend Cambridge college Alert messages while I'm on holiday or studying abroad?

You can suspend the text messages by logging into your account. However, you will still receive Cambridge College Alert email notifications, which includes all Cambridge College faculty, staff and students.

If I don’t/can't register for a Cambridge College Alert through a cell phone or smartphone, where else will I receive emergency notification?

If you don’t/can't register for Cambridge College Alert through a cell phone or smartphone, you will also receive emergency messages through several official Cambridge College communication channels including campus-wide email, MYCC, the public website, Facebook and Channels 4, 5, 7, 25, and 56.

Will I receive test text messages?

Each semester, Cambridge College will test our messaging network to ensure proper operation and functionality in the event of an actual emergency or critical message broadcast.

Will my sign-up information be shared with third parties?

No. Your e-mail address and cell phone number will not be provided to organizations outside of Cambridge College.

Can I register more than one cell phone number when I sign up?

You may register up to two cell phone numbers that belong to you.

Can I receive alerts for multiple Cambridge College locations?

Currently, each individual who registers can only receive alerts for one campus location.  We are working with RAVE to try and enable multiple site alerts for our user base.  If you require alerts for multiple locations, please check the website, MyCC, social media and local news stations for updated information.

I added my personal e-mail account, but did not get an e-mail there. Where is it?

We have noticed that some e-mail hosts will designate the e-mail address as a “Spam” or “Promotions” email.  Please check all of your folders for these e-mails. Please make sure to mark them as a safe sender.

Who do I contact for help?

If you have questions about the system, please contact the IT Department at Cambridge College through the IT HelpDesk https://helpdesk.cambridgecollege.edu or by calling (617) 873-0159, toll free at (800) 877-4723 Ext.1159