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Senior System Technician Job Description

Job Summary

This full-time, mid-level technical position reports to the IT Project Manager and is responsible for providing technical services in support of the College’s systems and network infrastructure, and manages all College technology equipment inventory, including server and computer hardware, office equipment, and software. This position will require a flexible schedule with the ability to work nights, weekends and occasional travel to the regional sites. 

Essential Duties/Responsibilities

  • Provide direct level three technical support via the school’s help desk system. 
  • Troubleshoot issues with Windows operating systems, school-wide applications, digital signs, web browsers, and network connectivity issues.
  • Troubleshoot hardware and software issues, as well as server and network issues.
  • Package desktop applications for school-wide distribution.
  • Maintain and manage all College IT assets.
  • Responsible for tracking the age, condition and location of IT assets across the College.
  • Responsible for coordinating the distribution, recovery and retirement of IT assets across the College.
  • Work with outside vendors to maintain warranties and affect repairs under warranties as required.
  • Responsible for enforcing relevant equipment policies and updating and revising policies as required.
  • Provide reports on inventory, leases, warranties, software licenses and other College technical assets to the Director of IT and the Director’s staff.

Other Duties/Responsibilities

  • Checking the inventory levels of equipment and notifying management when new orders must be placed.
  • Keeping track of all equipment for transportation and tracking assets during transit.
  • Assigning tags and labels for all IT assets.
  • Making note of damaged, lost and stolen goods.
  • Participate in the IT equipment selection process as requested.
  • Building, maintaining and deploying desktop and laptop images as required.
  • Other related duties as may be assigned.

Education & Experience Required 

  • A bachelor’s degree is required.
  • Experience installing and configuring operating systems on servers, desktops and laptops.
  • Minimum of 2 years of inventory control experience, ideally within a technical environment.
  • Experience using asset tracking tools (hardware/software).
  • Strong Microsoft Office skills required.
  • Excellent verbal and written communication skills.
  • Demonstrated customer service orientation.
  • Self-motivated and able to work independently as well as effectively in a team environment.
  • Excellent organizational skills required with the ability to manage multiple and sometimes competing priorities.
  • Ability to make independent judgments.
  • Strong time management skills required.

Skills & Knowledge Required

  • Working knowledge of Windows, Linux, and Macintosh based operating systems.
  • Able to fully restore operating system and application suite to a disabled computer.
  • Able to use software restore tools like FOG (Free Open source Ghost) to bring disabled computer back online.
  • Strong knowledge of current versions of Microsoft Office applications.
  • Good familiarity with TCP/IP connectivity desirable.
  • Knowledge of wireless internet and network connectivity needed.
  • Must be able to work in a team oriented environment.
  • Ability to multi-task and learn new duties and procedures quickly is essential.
  • Should possess good mathematical and analytical skills.
  • Must have excellent customer service skills required.

Physical Effort Required

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is required to be mobile. The employee must be able to frequently lift and/or move object weighing up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. This job requires the employee to spend lengthy periods of time performing computer assisted work. The noise level in the work environment varies from quiet to moderate. Some regional travel is required and the employee must have access to a car and have a valid driver’s license.

Contact

To apply please forward cover letter and resume to jobs@cambridgecollege.edu.