COVID-19 Update

Fall protocols for Massachusetts campuses were updated August 29, 2022. See details

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Receptionist Job Description

Essential Duties/Responsibilities

  • Serve as primary operator for all incoming calls to the College with responsibility for monitoring and responding to all phone messages received during off-hours
  • Serve as greeter and primary resource for information regarding the Executive and Administration offices
  • Provide appropriate guidance and excellent customer friendly service to all staff, students, guests and visitors to the College via phone or in person
  • Manage and perform all communications effectively and timely with staff, faculty, and students via phone or in person
  • Maintain and oversee the physical environment of the reception area serving the Executive and Administration offices
  • Maintain professional standards in all assignments
  • Other related administrative duties as required
  • Provide administrative support to the Office of Finance and Administration, including all related departments — IT, Finance, Business Operations - as needed, to include but not be limited to: copying, scanning, filing, event support and tracking items dropped off and picked up at the receptionist desk.

Specific Business Operations Responsibilities

  • Answers Phones and transfer to departments
  • Check VM for any overnight calls
  • Code invoices
  • Issue out Staff, Faculty, and student parking passes
  • Issue out staff/faculty ID's

Education & Experience Required

  • HS Diploma/GED required. Bachelor's degree preferred
  • Minimum of three (3) years of office and clerical experience, preferably in an academic or institutional environment
  • Demonstrated facility and skills with standards computer software packages and/or basic data management software
  • Demonstrated customer service orientation and communication skills and the ability to work well as a team member
  • Business writing skills preferred

Skills & Knowledge Required

  • Proficient in Microsoft Office and Outlook
  • Skilled in managing multiple tasks and responsibilities
  • Excellent organizational and problem solving skills
  • Effective contributor in a diverse environment
  • Ability to follow the expectation of treating fellow employees, students and the institution's guests with civility, and to refrain from activities that disrupt the efficient functioning of the college
  • Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
  • Bilingual capability a plus; Spanish preferred


To apply please forward cover letter and resume to