COVID-19 Updates
Updated September 22, 2021

We are now only requiring a CC Vaccination Card for in-seat classes in Mass. See details. 

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Re-admit Admissions Specialist (CC Global) Job Description

Job Summary

The online Re-admit Admissions Specialist represents Cambridge College Global (CCG), the College’s online program division, to former CCG students and alumni and works to engage them into re-enrolling in their chosen programs. Reporting to CCG’s Director of Admissions, the Re-admit Admissions Specialist's primary duty is to support the College's mission to identify qualified returning students, and successfully meet enrollment goals working closely with the Academic Advising, Corporate Partnership and Student Finance teams. The effective re-admit specialist enjoys working and engaging with individuals via phone, text and email; is enthusiastic about the mission of the College and about education and exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and text messages. The re-admit specialist is a self-starter and self-motivator who can maintain a high level of outreach productivity to potentially re-admitted students. A flexible work schedule that will include days, evenings, and occasional weekends is required.

Essential Duties/Responsibilities

The Re-admit Admissions Specialist is responsible for:

  • Meeting outreach and conversion ratio goals established by the College;
  • Utilizing phone, email, text and other technology to communicate with Re-admit prospects in a timely manner, providing superior student service;
  • Identifying opportunities for referrals to recruit more students;
  • Reviewing weekly activity reports with the Director of Admissions to go over recruitment/outreach activities, contacts, interviews, and student appointments;
  • Providing outstanding customer service to recruit students to the College's programs;
  • Developing and maintaining data in the CRM; including prospects through enrollment;
  • Utilizing data in the CRM to manage individual enrollment workflow throughout the recruitment funnel;
  • Attending training sessions to receive updated information about new programs, services, professional development, etc.
  • Participating in external recruitment events, information sessions, orientations, registration events and graduation as needed;
  • Provide timely feedback to the Director of Admissions office regarding challenges faced when selling the college programs and offer suggestions for improvement.

Other Duties/Responsibilities

  • Ability to work independently;
  • Ability to communicate effectively over the phone or by email to promote the College in a positive manner;
  • Ability to follow the expectation of treating fellow employees, students and the institution's guests with civility, and to refrain from activities that disrupt the efficient functioning of the college;
  • Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism;
  • Ability to demonstrate a creative aptitude;
  • Ability to demonstrate effective communication skills in public, in person, and in writing;
  • Ability to demonstrate high energy, attention to detail, and the ability to organize effectively;
  • Must be able to work with individuals from a milieu of backgrounds and culturally competent;
  • Ability to establish relationships with students and determine the correct program fit for students' career and personal goals and follow them through the registration process; and
  • Other duties as assigned.

Education & Experience Required

Bachelor's degree from a four-year college or university required, plus 5-years or more of sales and/or admissions experience. Strong sales background and people skills preferred; background in customer service, sales, marketing, and higher education are beneficial.

Language Skills

  • Ability to read, analyze and interpret university procedures, general information, educational and professional publications, synodical procedures, and/or governmental regulations
  • Ability to write reports and correspondence
  • Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families, and/or the general public
  • Bilingual a plus

Reasoning Ability

  • Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Computer Skills

  • Facility with MS Office Suite, social media and marketing via the Internet as a tool;
  • Ability to work within a CRM to manage personal goals and outreach to prospective students
  • Ability to build relationships with students and determine the correct program fit for students' career and personal goals and follow them through the enrollment process; Experience working with adult population preferred.

Physical Effort Required

The candidate is required to be mobile and occasionally lift and/or move to 40-50 pounds.

Contact

To apply please forward cover letter and resume to jobs@cambridgecollege.edu.