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Operations, Accreditation and Retention Manager for School of Education Job Description

Job Summary

The Operations, Accreditation and Retention Manager for the School of Education (SOE) will develop, maintain and support protocols and procedures to ensure that those areas of the SOE comply with internal and external expectations and deadlines as needed. In particular, the manager will collect and analyze data that will ensure appropriate monitoring of student success from scheduling and retention to meeting professional accreditation and state licensure standards. In addition, the manager will support the work of the Dean, Assistant Dean and the Program Chairs for these activities by creating reports that synthesize data.


In conjunction with the program chairs:

  • Prepare schedules for all program chairs at the main campus and review schedules for all off-site locations ensuring they meet school standards. Seek input and approval from Chairs and Deans before submitting to Registrar’s office.
  • Develop, organize, and participate in programming initiatives such as student orientation and various other outreach programs to students.
  • Collect, organize, analyze and report statistical data concerning students in relation to their academic progress.
  • Closely monitor MTEL results and share information with the Director of the Center of Excellence in Learning and Teaching (CELT) to support student needs in workshops, as needed.
  • Coordinate efforts among admissions, navigators and financial aid to ensure an effective in-take process for students.
  • Coordinate with the Institutional Research Office and other offices to retrieve the relevant information from our in-house databases to support decision-making in the school.
  • Develop, in conjunction with the Institutional Research Office, surveys to gauge student progress and learning.
  • Closely monitor students who may be at-risk and develop a system of referral for students in need to chairs and support services.
  • Create or refine processes and systems for consistent management of resources in the school.
  • Research and establish additional ways to communicate with students, using social media platforms and other relevant forms of contact.
  • Establish and maintain relationships with assigned Program Chairs to understand and clarify departmental expectations and needs.
  • Research opportunities for grants applicable to the School of Education. Coordinate and support applications and implementation of these efforts.


  • Lead the collection, analysis, and reporting of data related to candidate outcomes in the School of Education and in support of the efforts of licensure programs and provide support to programs undertaking self-studies, and preparing for major accreditation visits.
  • Coordinate school assessment activities for the purposes of program development and evaluation, accreditation, and institutional effectiveness.
  • Work in conjunction with the program chairs to explore and mine relevant data from Edwin Analytics.
  • Manage accreditation activities, including Academic Program Reviews and preparation/submission of required reports, works with administration and faculty to develop policies and procedures, analyzes trends and outcomes, and provides information and analysis impacting students, budgets, strategic planning, policy formulation, and enrollment management.
  • Manage assessment activities for the purposes of program development and evaluation, accreditation, and institutional effectiveness.
  • Coordinate accreditation activities including Academic Program Reviews and preparation/submission of required reports (CAEP, DESE, CEC, etc.).
  • Ensure program assessment activities are designed, implemented, analyzed, and reported in a manner that is useful for curricular and program improvement.
  • Lead efforts to compile and submit data required for state and federal reporting as well as external surveys.


  • Create and maintain retention database.
  • Monitor student academic progress, provide advisement and support to students in need of improving or maintaining academic standing.
  • Identify areas for improvement in our current retention strategies and implement the required changes, in consultation with the key stakeholders.
  • Develop and implement retention programs at the main campus.
  • Review student records for retention issues; follow-up on progress through personal contact and correspondence.
  • Coach students through administrative barriers that may be preventing them from progressing towards their degree.
  • Coordinate conferences or referrals to appropriate offices.
  • Document and track student issues and prepare periodic reports.


Graduate Degree (Master’s or higher).

Additional Skills Required

  • Proficiency in Microsoft Office Suites including but not limited to excel, word and power point.
  • Excellent communication, networking and customer service skills.
  • Ability to collaborate effectively with others and exercise sound professional judgement.
  • Capable of working independently.

Physical Effort Required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to occasionally lift materials or equipment weighing up to 50 lbs.; lift and arrange meeting room chairs, folding tables, flip charts, projectors, video recorder, boxes of supplies, etc.


To apply please forward cover letter and resume to jobs@cambridgecollege.edu.