time exposed photo of headlights in urban center

Front Counter Team Member

Courses for this program include the following.

MGP 099 | Greater Springfield Concierge

Students will learn about "all things local" for the Greater Springfield area. The class will cover the highlights that every tourist will want to know about the city, including local landmarks, museums, attractions, restaurants and city history.

All participants of the Hospitality Pre-Apprenticeship Training Program will receive this mandatory class at no additional cost.

MGP 100 | Luxury Guest Services

Specifically designed for potential employees new to the hotel and hospitality industry. The class will cover customer service principles designed for the hospitality industry to maintain and enhance customer service standards.

All participants of the Hospitality Pre-Apprenticeship Training Program will receive this mandatory class at no additional cost.

MGP 102 | Front Counter Team Member

Students will learn to use a Point of Sale system, give exceptional customer service, follow Commonwealth of Massachusetts regulations, and be able to maintain a positive attitude while performing daily job duties.

One week course with total of 20 hours of classroom instruction.
Tuition including all materials: $159.00

Register now

If you have any questions, please contact us.