COVID-19 Updates
Updated September 22, 2021

We are now only requiring a CC Vaccination Card for in-seat classes in Mass. See details. 

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IT Support Assistant - Part Time (Springfield, MA) Job Description

Job Summary

This part time, 18-hour maximum per week position is located at a Cambridge College Springfield, MA Regional Center and reports to the Regional Center Executive Director. A flexible schedule is required. The work hours may include Saturdays, Sundays and weeknights.

Essential Duties/Responsibilities

  • Assist students, faculty, staff on the use of the College hardware and software
  • Troubleshoot and resolve hardware and software issues related to student, staff and faculty laptops, desktops as well as printers
  • Provide assistance in the use of Microsoft Office applications
  • Assist students with basic navigation of the lab computers
  • Serve as first line of support for students, faculty, and staff using the College collaboration software
  • Deployment and troubleshooting of wireless laptop computers and audio/visual equipment
  • Assisting with help desk functions and computer hardware repairs
  • Troubleshoot network issues and provide backup for other department IT support staff.
  • Solve basic troubleshooting incidents with Email, Portal (My CC) and Jenzabar, as well as any other applications
  • Organize and install hardware and software upgrades
  • The job may include other duties and responsibilities relating to the operations of the Information Technology Department as designated by supervision.
  • Provide basic account administration support for students, faculty and staff via Active Directory including password resets and account unlocks
  • Submit, track and resolve tickets through the online ticketing system.
  • Track daily tasks and provide weekly reports to supervisor.
  • Provide basic training to night staff for troubleshooting common issues

Education & Experience Required 

High School Diploma required; College degree or coursework in higher education preferred; Previous experience in information technology or applications support preferred; Working knowledge of Windows 2000/XP and Macintosh based operating systems; Working knowledge of current versions of Microsoft Office applications; Individuals with MOUS (Microsoft Office User Specialist) certification are encouraged to apply; Basic familiarity with TCP/IP connectivity desirable; Knowledge of wireless internet and network connectivity preferred; Familiarity with connectivity of audio visual equipment, including VCRs, LCD projectors, slide projectors, CD players, etc.; Must possess customer service and team-oriented skills; Ability to multi-task and learn new duties and procedures quickly is essential; Excellent oral and written communication skills; Experience working in an educational environment is highly desirable. Business attire required. References required and will be checked.

Skills & Knowledge Required

  • Oral presentation
  • Verbal communication
  • Writing business memos/documents
  • Jenzabar, MSOffice Suite Software, database management
  • Project management,
  • File creation/maintenance,
  • Customer service communication,
  • Team building/team player,
  • Exercising good judgment,
  • Effective decision-making

Physical Effort Required

Some lifting of boxes and computers is required.

Contact

To apply please forward cover letter and resume to jobs@cambridgecollege.edu.