Guest Services Slots Representatives

Courses for this program include the following.

MGP 099 | Greater Springfield Concierge

Students will learn about "all things local" for the Greater Springfield area. The class will cover the highlights that every tourist will want to know about the city, including local landmarks, museums, attractions, restaurants and city history.

All participants of the Hospitality Pre-Apprenticeship Training Program will receive this mandatory class at no additional cost.

MGP 100 | Luxury Guest Services

Specifically designed for potential employees new to the hotel and hospitality industry. The class will cover customer service principles designed for the hospitality industry to maintain and enhance customer service standards.

All participants of the Hospitality Pre-Apprenticeship Training Program will receive this mandatory class at no additional cost.

MGP 230 | Guest Services Slots Representatives

This course prepares the student to support the casino guest using luxury guest service skills. Training will include introduction to slot machine games, responsible gambling practices, understanding rewards programs, jackpot payouts, promoting special events and roles and responsibilities of casino marketing department.

Three week course with 20 hours of classroom instruction per week.
Tuition including all materials: $359.00

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If you have any questions, please contact us.