Director of Student Academic Support Services

Position Summary:

Reporting to the Dean of Student Affairs, the Director of Student Academic Support Services located in Cambridge, MA, oversees staff in academic advising, disability, and tutoring support services and carries a caseload of undergraduate student advisees.  In alignment with the strategic goals, mission and vision of the College, the Director will develop and implement specific measures of assessment for retention. The Director will serve as an integral role of the Student Affairs team providing support, advice, and direction to and for CC students, student activities and organizations, particularly in the area of first year students and retention support. The Director will collaboratively develop and implement programs and initiatives to address excellent student services for all CC students. The Director will also foster communication and collaboration between and among students, faculty, and staff of CC. A flexible schedule is required to include regular evening and weekend participation.  This position will be responsible for supervising the academic advisors.

Duties and Responsibilities: 

            Administrative Responsibilities

  • Develop  and manage comprehensive academic support services for all students
  • Provide excellent customer service to prospective and enrolled CC students
  • Collaborate with other offices on the direction of student academic support events such as Orientations, Group Advising and Registration Sessions, Career Services and Veterans affairs
  • Oversee assessments and placement testing for newly accepted students
  • Create academic plans and assist students in the registration process
  • Manage and assess retention software and advising module to track new and current advisees.
  • Exercises full supervisory authority directly over academic advisors. Hires and trains new staff. Confers regularly with staff to plan, coordinate, and evaluate activities/projects, assign and review work. Evaluates job performance.

Academic Support/Tutoring

  • Hire, train, supervise, and evaluate part-time tutors
  • Coordinate payroll and scheduling for academic support services
  • Conduct term survey (fall and spring) for student satisfaction
  • Manage Accelerated Writing 101 program  including student intake, scheduling, faculty communication, and progress
  • Manage Embedded Tutoring program  in conjunction with faculty
  • Manage academic support budget
  • Facilitate tutor meetings and professional development sessions
  • Create on-going departmental assessment of student academic support services and lead recommendations for programmatic improvements
  • Oversee the staff management of continuing undergraduate students

            Retention oversight

  • Oversee the first year student road map to success to ensure students are meeting benchmark goals and oversee retention initiatives for first year students
  • Academic advising programming focused on first year students and their successful transition into CC
  • Evaluate transfer credits for incoming new students
  • Meet with students regularly to develop the most appropriate course of study
  • Facilitate student contact with faculty and staff to resolve issues and understand institutional policies

General Responsibilities:  

  • Coordination with data management constituencies at the college such as Student Information Systems and Institutional Planning and Effectiveness in order to contribute to the College's overall emphasis on assessment
  • Collect and track data on new students for use of institutional best practices


Master's degree in higher education administration, counseling, or related field preferred; experience working with a diverse population of traditional and non-traditional adult students; minimum of  5 years leadership experience in multiple areas of student affairs such as Disability, Tutoring, Academic Advising, Conduct, Student Success, and proven ability to build internal and external relationships with broad constituencies; a demonstrated commitment to student affairs; advising, coaching, or counseling experience. This individual must be willing and able to attend and lead events in the evening hours and some weekends as needed and should feel comfortable presenting to groups.  

Skills and Experience:  

The ideal candidate must have strong oral and written communication presentation skills and be able to communicate effectively. A strong comfort level working in a fast-paced, energetic environment, able to manage multiple priorities and deadlines while maintaining strategic perspective is expected. This person must also possess project management skills, an entrepreneurial orientation, and a strong proficiency in technology and information management.

Physical Effort Required:

No amount of unusual physical activity.


Commensurate with position

Application Contact:

Please send resume and cover letter to