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Financial Services

[Posted August 22, 2013]

Position Summary

Reporting to the Controller, the Bursar works closely with other student service professionals to support student success and ensure timely, accurate, and courteous business interactions with students, staff, and faculty.

This full time position oversees and directs all student account functions, including student billing; the cashiering and collection operations; the disbursement of federal and state financial aid and loans; the timely issuance of student refund checks; and ensuring that the Bursar Office provides excellent customer service to students, third parties and other College departments. The Bursar supervises the Assistant Bursar and the Coordinator of Student Accounts Collections. Must be available for occasional additional hours, including evenings and weekends, and travel to other College locations.

Duties and Responsibilities

  • Ensures all transactions are posted to student accounts timely and accurately, including: tuition, room and board and fee charges; health insurance charges; scholarship awards; federal and state financial aid grants and loans; all payments.
  • Manages the accounts receivable aging and monthly reporting to Controller.
  • Directs the collection of student accounts including revising or creating collection policies; establishing collection goals for the Coordinator of Student Accounts Collections and other Bursar Office staff; developing and monitoring metrics to evaluate the effectiveness of collection methods, personnel and third party collection agencies; recommending procedural or policy changes that could impact accounts receivable level; and collaborating with student services and academic offices to mitigate risk of students not fulfilling their payment obligations.
  • Monitors and tracks billing for Massachusetts student health insurance. Responsible for the annual student health insurance filing with the Commonwealth of Massachusetts.
  • Maintains Accounts Receivable financial system, including updating billing table for each semester, performing monthly close procedures and archiving transaction detail from statements.
  • Ensures compliance with federal and state regulatory procedures and reporting requirements, including compliance with Title IV and Title II requirements.
  • Plans, requests and administers the Bursars Office operating budget.
  • Manages a staff of seven, including two direct reports and five indirect reports. Hires and trains new staff; confers regularly with staff to plan, coordinate, and evaluate activities; assigns and reviews work; assists with difficult or unusual tasks; investigates and resolves problems; evaluates job performance.

General Responsibilities

  • Acts as Veterans Administration liaison.
  • Keeps abreast of current developments in state and federal regulations and higher education best practices related to the Bursar functions. Attends various professional meetings and conferences.
  • Responsible for annual audit requests and inquiries related for areas of responsibilities.
  • Performs special projects as requested by the Controller.
  • Participates in strategic initiatives.


  • Must have excellent organizational, analytical, problem solving, management and written and oral communication skills.
  • Must be able to effectively handle multiple tasks, duties, responsibilities and shifting timelines while meeting deadlines.
  • Attracts, retains and motivates excellent people. Sets clear expectations and promotes accountability. Engages people in an open, transparent and collaborative manner.
  • Builds positive relationships with faculty and staff across all College departments, and shows a commitment to collegiality, mutual respect, supportiveness and inclusiveness. Acts in a fair, flexible, honest and ethical manner at all times.
  • Practices excellent communication and transparency. Balances the need to make timely actions with seeking input from appropriate individuals. Shares information routinely across all areas of the College.
  • Consistently looks for a better way to do things in order to create organizational efficiency and effectiveness. Acts as a good steward of the College’s resources.
  • Strong commitment to quality and customer service to students, faculty, and staff. Experience in developing strong and effective process improvements goals and metrics for optimal results.
  • An ardent commitment to the mission of the College.


  • Bachelor’s degree required, Master’s Degree a plus.
  • 5 plus years experience in higher education Bursar operations required.
  • Managerial and customer service experience required.
  • Experience with Higher Education software required, Jenzabar EX and InfoMaker preferred.
  • Proficiency in Microsoft Office 2007 at an intermediate level required.
  • Knowledge of accounting principles related to revenue, accounts receivable and student loans preferred.
  • Knowledge of Title IV and Title II guidelines and compliance requirements with respect to Bursar functions preferred.
  • Ability to maintain strict confidentiality and discretion.


Commensurate with experience