COVID-19 Update

Essential COVID-19 protocols established in the fall will remain in place for spring term. See details

Our dedication to Racial Equality and Social Justice (RESJ) spans decades. Learn more about our RESJ Initiative

time exposed photo of headlights in urban center

Admissions Counselor I Job Description

Job Summary

The admissions counselor represents Cambridge College to prospective students and works to nurture prospects and convert them into enrolled students. The admission counselor's primary duty is to support the College's mission to identify and enroll prospective students to Cambridge College and successfully meet enrollment goals. Cambridge College is an institution that for over 50 years has effectively served a student body that is diverse, with over 65% students-of-color, 70% women, and with over 13% of the students at our Boston campus coming from Dorchester, Roxbury and Mattapan.  As such, an effective admissions counselor should enjoy working for and with, a diverse array of people, is enthusiastic about the mission of the College and about education and exhibits superior customer service skills and professionalism throughout daily interactions and communications with prospective students including interviews, phone calls, emails and information sessions. The counselor is a self-starter that creates and implements enrollment pipeline strategies to reach prospective students through multiple channels including but not limited to events, referrals, online and print communications, and outreaches to businesses and organizations. A flexible work schedule that will include days, evenings, and some weekends is required.

Essential Duties/Responsibilities

The Admission Counselor I is responsible for:

  • Meeting inquiry and conversion ratio goals established by the College;
  • Developing an individual enrollment pipeline plan consistent with the College's Strategic Enrollment Plan for each semester as well as participate in the continuous updating of team outreach plans;
  • Identifying internal resources that optimize the visibility and presence of the College among diverse audiences and communities for enrollment purposes;
  • Providing outstanding customer service to enroll students to the College's programs;
  • Developing and maintaining the data in CRM; including prospects through enrollment;
  • Utilizing data in the CRM to manage individual enrollment workflow throughout the funnel;
  • Utilizing phone, email, text and other technology to communicate with prospective students in a timely manner (aligned with expectations), providing superior student service;
  • Attending training sessions to receive updated information about new programs, services, educator licensure requirements, etc;
  • Participating in events, information sessions, orientations, registration events and graduation;
  • Provide timely feedback (through systematic and periodic reports) to stakeholders regarding market needs, and challenges faced when selling the college programs;
  • Provide timely feedback (through systematic and periodic reports) to the marketing office regarding challenges faced when selling the college programs and offer suggestions for improvement;

Other Duties/Responsibilities

  • Ability to work independently;
  • Ability to lead enrollment events, information sessions, set appointments and promote the College in a positive manner;
  • Ability to follow the expectation of treating fellow employees, students and the institution's guests with civility, and to refrain from activities that disrupt the efficient functioning of the college;
  • Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism;
  • Ability to demonstrate a creative aptitude;
  • Ability to demonstrate effective communication skills in public, in person, and in writing;
  • Ability to demonstrate high energy, attention to detail, and the ability to organize effectively;
  • Must be able to work with individuals from a milieu of backgrounds and demonstrates cultural competence;
  • Ability to establish relationships with students and determine the correct program fit for students' career and personal goals and follow them through the registration process; and
  • Other duties as assigned.

Education & Experience Required

Bachelor's degree (B.A.) from a four-year college or university, and 5-years or more of sales experience. Strong sales background and people skills preferred, background in customer service, sales, marketing, and higher education are beneficial.  Demonstrated experience working with ethnically socially diverse audiences or within such communities.

Language Skills

  • Ability to read, analyze and interpret university procedures, general information, educational and professional publications, synodical procedures, and/or governmental regulations
  • Ability to write reports, correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families, and/or the general public
  • Bilingual, fluent in Spanish both written and spoken preferred or Bilingual fluency in at least one of the following - Spanish, Creole, Portuguese, Mandarin, Cantonese – and English

Reasoning Ability

  • Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Ability to appreciate and respect the perspective and needs of varying racial, ethnic, religious and social groups in performing outreach and providing services to prospective and current students

Computer Skills

  • Facility with MS Office Suite, social media and marketing via the Internet as a tool;
  • Ability to work within a CRM to manage personal goals and outreach to prospective students
  • Ability to build relationships with students and determine the correct program fit for students' career and personal goals and follow them through the enrollment process; Experience working with adult population preferred; Professional attire and personal presentation required daily.

Physical Effort Required

The candidate is required to be mobile and occasionally lift and/or move 20-30 pounds.


To apply please forward cover letter and resume to