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Technical Support: Jones e-global Library

Should you have technical problems with the Online Library, please keep the following guidelines in mind:

If you cannot get to the "Welcome to e-global Library" page by clicking the "Cambridge College Online Library" link on your MyCC portal homepage, please contact Cambridge College Technical Support at 1-800-877-4723 x1159.

If you are in the CCOL, but pages do not load correctly or databases do not work correctly, or any other technical problem: while the problem is happening, please contact e-global Technical Support at 1-888-533-4357 from 10am to 7pm EST Monday through Friday or email help@egloballibrary.com.

If you do not receive a response within one hour during the times indicated, please try again.

If e-global Technical Support did not respond, please notify maida.tilchen@cambridgecollege.edu, and provide the time and date of your unanswered call or email.

NOTE: Maida Tilchen does not and can not provide technical support. If e-global has not responded to your call, she will contact e-global and urge them to contact you.

Technical Support does not provide research instruction. For research instruction, click on "Ask An Online Librarian" from within the CCOL; or see a Writing Support Center tutor at your campus site; or see your seminar advisor.

If you experience any problems when using this site, please contact the IT department.

Cambridge College

1000 Massachusetts Avenue, Cambridge MA 02138 ~ Nationwide: 1-800-877-4723

Cambridge College is accredited by the New England Association of Schools and Colleges. The College and all its degree programs are authorized by the Massachusetts Board of Higher Education. The College is authorized to operate and offer selected degree programs in their states by the California Bureau for Private Post-Secondary and Vocational Education, the Georgia Nonpublic Postsecondary Education Commission, the Council on Higher Education of Puerto Rico, and the Council of Higher Education for Virginia.
Cambridge College is authorized for operation as a postsecondary education institute by the Tennessee Higher Education Commission in the state of Tennessee.