Frequently Asked Questions

Below is a list of frequently asked questions about the Cambridge College Online Library.

Please click on a link below for more information about:

• I can't get the databases in the Research Databases area to open or work properly.
  - Try the following to clear your cache and cookies, which frees up space. If the following does not work, call e-global Tech Support at 1-888-533-4357. They are available 10am to 7pm EST Monday through Friday. Email Technical Support at. help@egloballibrary.com . Please contact them right when the problem is happening. If they can't see the problem happening, they can't fix it.
  
  TO CLEAR CACHE AND COOKIES:
  
  If you use Internet Explorer Browser:
  
  
  1. Click on the "Tools" button on the top of the Internet Explorer screen, and go down to "Internet Options" at the bottom.
  
  2. In the small screen that opens, in the center, you will find a box entitled "Temporary Internet Files".
  
  3. Hit the "Delete Files..." button and in the smaller box that comes up, check the "Delete all offline content" box and hit "OK".
  
  4. When the hourglass disappears, hit the "Settings" button.
  
  5. In the small screen that comes up, under "Check for newer versions of stored pages:" make sure that " Every visit to the page" is checked.
  
  6. Near the bottom, hit the "View Files" button in the center, and when the Explorer Window opens, select "Edit" at the top, and then scroll down to "Select All".
  
  7. Hit the "Delete" key on your keyboard, and then hit the "Yes" button to delete these files. You have now cleared your cache and your cookies. You can close this window.
  
  8. Click the "OK" button again, and you are done.
  
  
  If you use the Netscape Browser:
  
  
  1.Open your Netscape Browser
  
  2. Click on Edit
  
  3. Click on Preferences
  
  4. Click on the "+" next to Advanced
  
  5. Click on Cache
  
  6. To the right of the box, click both "clear memory cache" & "clear disk cache" buttons and click OK to both.
  
  7. Click OK to close the window
  
  8. On your browser click the re-load button
  
  
  
  
  Netscape Cookies:
  1. Open your Netscape Browser
  
  2. Click on Edit
  
  3. Click on Preferences
  
  4. Click on the "+" next to Privacy and Security
  
  5. Select Cookies
  
  6. From the left side, Select View Stored Cookies
  
  7. Select Remove All Cookies -
  
  8. Hit OK then OK Again.
  
  
  
  
• I have a question about other library services for Cambridge College students and faculty.
  - Contact Maida Tilchen, Project Manager for Library Services, at maida.tilchen@cambridgecollege.edu or leave a message at 1-800-877-4723 x1730. Be sure to leave your return phone number or email address.
  
  Please note: Maida Tilchen does not provide help to individual students. For individual help with research or writing questions and skills, please contact the Writing Support Center at your campus site. If your site does not have Writing Support tutors, your seminar advisor is responsible to help you. In Cambridge, the number is (617) 873-0185.
  
  For immediate help with research questions, also try the Ask An Online Librarian 24/7 live chat feature in the CCOL. Just click "Ask An Online Librarian" from the menu on the left of most CCOL pages.
  
  
• What is the current username/password to enter the Cambridge College Online Library?
  - As of September 1, 2006, a username/password is not necessary.
  
  Registered students, current faculty. and staff can enter the Cambridge College Online Library at any time by:
  
  * log into your MyCC Portal homepage
  * click the Academics tab
  * click on the link "Cambridge College Online Library"
  * click the resulting link "Online Library"
  * if this does not take you to the page "Welcome to e-global Library," contact Cambridge College IT help at 617 -873-0159 (other info and hours at http://www.cambridgecollege.edu/it/index.cfm)
  
  For illustrated instructions about how to log in,
  * click "Research Resources" from the menu on the left
  * click the link "Quick Start to Library Services and Resources"
  
  Once you are in the "Welcome to e-global Library" site, if you have technical problems, click the button "Technical Support" for help.
  
  If you do not have a MyCC portal account, but you are a current employee or Board of Trustees member of Cambridge College, contact maida.tilchen@cambridgecollege.edu for instructions for accessing the CCOL.
  
  
  
  
• I am getting an additional login page when trying to access the databases, and it is asking me to put in more passwords.
  - If it is a screen from EBSCOHost, EBSCO, or Epnet, look on the Research Databases page of the CCOL. Right next to the EBSCOHost link you will see instructions for this problem.
  
  For other databases, the number of users who can use the database at the same time may be limited. Once the limit is reached, you will see a message saying "The number of simultaneous users for the consortia is exceeded," or you may see a new login page. If this happens, wait a few minutes, go back to the Research Databases page, and click to enter the database again.
  
  If the problem persists, please call eglobal Tech Support directly at 1-888-533-4357. They are available 10am to 7pm EST Monday through Friday. Email Technical Support at help@egloballibrary.com .
  
  If you do not get a response within one hour, please try again. If you are not satisfied with their response, please notify maida.tilchen@cambridgecollege.edu, giving the time and date on which you made the call or sent the email that was not answered.
  
  
  
  

If you experience any problems when using this site, please contact the IT department.