IT assistance is available from a number of sources:
The IT department will always encourage you to place an eHelpdesk ticket. Click on the online eHelpdesk and use your Network credentials to log in.
Cambridge College maintains a 24/7 support line to assist you with minor IT problems. They can also help you place an eHelpdesk ticket if necessary. They can be reached by calling 617-873-0159 or toll free at 1-800-877-4723 ext 1159.
Every campus has local IT technicians to assist you and to help maintain equipment, classrooms, and computer drop in centers. Please refer to your site’s campus information for times and date when these services are available.
The IT department has a series of tools and documents available. They include:
- Password Reset tools – Password Reset Portal – Students and faculty can use their personal computer or laptop to reset their network password without assistance from a helpdesk technician. Use of this tool requires that you have access to your GO email account.
- Password Reset Kiosk – A dedicated computer is available on each campus to assist you in resetting your network password. Please ask a helpdesk technician where to locate the kiosk.
- User Guides – A series of online documents are available to assist users with technology in use at Cambridge College, as well as links to Microsoft's tutorials. These include: