Computers & Technology
Please send all support requests through the E-Helpdesk.
This convenient site will allow you to troubleshoot technical support issues and/or create a helpdesk ticket that will send a service request directly to the IT Department. Once you create a ticket, you may track the progress toward resolving the issue. This also helps the IT department to keep track of, assign technicians to, and prioritize requests. Log in to the site the same way you would log in to your Cambridge College email account: firstname.lastname is your user ID, and your email password is your Helpdesk password.
Only when the Helpdesk website is unreachable, or when the problem is extremely urgent should you call the IT helpdesk
IT HELP DESK
On June 15, 2009 the college migrated the student email system from Outlook OWA to Goggle Apps. This new system provides over 7GB of email and document storage space, plus many other collaboration features. Upon acceptance to a Cambridge College program, your e-mail address will be created and available by the first day of classes.
Students who already have a mailbox in the Outlook (OWA) system will be automatically migrated and old email will be transferred. If you have saved contacts and calendar items you need to move these yourself.
Your email address will be your (firstname).(lastname)(last two digits of student ID)@go.cambridgecollege.edu
Name: John Doe
Student ID: 123456
To sign into your email go to https://mail.google.com/a/go.cambridgecollege.edu
Username: john.doe56 (firstname).(lastname)(last two digits of student ID)
Password: 123456 (student ID)
Click here to view the Google Apps documentation. Please familiarize yourself with the new email system. If you have any questions please call the helpdesk at 617-873-0159.
MyCC is an online learning management system which allows students to take online courses. It also allows students to access their course history, transcripts, student accounts, online library, online evaluation, and much more.
Accessing MyCC Online
1. From any computer that has Internet access, open a web browser and type in the following address: https://mycc.cambridgecollege.edu
2. At the top of the page you will see the login boxes. Your User ID is your student ID number.
3. Next, enter your password and the click Log On. Your password is your pin number. Cambridge College will send a letter to you with your pin number upon acceptance to a program. If you have not received a pin letter, please contact the Student Records Office.
If you have any questions or problems using MyCC please call or e-mail our IT Helpdesk.
All Cambridge College buildings have free wireless access. If you experience any problems with the wireless access, please contact the IT helpdesk.
Cambridge College provides computer labs and onsite technology support for student use at three Cambridge, MA locations: 1000 Massachusetts Avenue (room 312), 80 Prospect Street (2nd floor), and 17 Monsignor O’Brien. Please click here to download the 2009-2010 schedule.