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Current Openings

Associate Director, Admissions Records
Director of Admissions
[Posted June 29, 2012]

POSITION SUMMARY: Reporting to the Director of Admissions, the Associate Director, Admissions Records will oversee the operational functioning of admissions records, the admissions communication plan and the transfer credit process. This includes managing a full-time staff of five people, occasionally work study students, the processing of over 9,000 inquiries and applications annually, the oversight of the customer service center and transfer credit, and the implementation of the communication plan to prospective students. This person must be highly organized, have experience with efficiently managing staff and processes, have superb customer service skills, and be a strong communicator. In addition, the ability to work independently, analyze complex systems, and the ability to solve problems creatively are necessary skills to be successful in this position. A flexible work schedule that will include days, evenings, and some weekends is required. Travel and access to a vehicle is necessary.

DUTIES AND RESPONSIBILITIES: - Manage Records staff (4 operational staff positions and sometimes work study students) which includes hiring, training, supervising, providing regular feedback, coordinating schedules, and approving time off with department activities and College events in clear perspective.
- Develop and implement performance review measures to help staff meet weekly and semester goals.
- Manage staff member responsible for evaluating transfer credit and the transfer credit process.
- Oversee day-to-day customer service center; Make customer service to both internal and external customers a number one priority. Develop timely and effective communication strategies with the Director of Admissions to ensure quality customer service; Maintain strong relationships with all Cambridge College academic and student service offices. Develop structure and communication loop to allow the department to respond to shifts in the marketplace or issues that are discovered through customer service.
- Oversee/manage operational flow of application processing and enhanced communication plan; Continue to automate communication plan; Coordinate all communication generation and mailings.
- Oversee daily input of information and produce ad-hoc reports for Director of Admissions and Vice President of Enrollment and Marketing; Maintain daily electronic downloads of applications, inquiries, faxes, scanning, etc.
- Develop strong communication loop with staff and the Director of Admissions to make critical processing decisions during applications season;
Coordinate and oversee all movement of applications during the review season.
- Manage and streamline Records for admissions record processes and research and implement new technologies, looking specifically at imaging tools.
- Manage file review process, utilizing quality assurance practices;
Develop, coordinate and implement plan for distributing applications to reviewers; Develop tracking system for applications; Maintain strong communication with the Director of Student Information Systems and User Services for oversight of applications flow; Develop processing guidelines and procedures for reviewers; Ensure optimal timing for reviewing Quality Control data reports to update data for clean data for analysis.
- Create, edit, document, communicate and enforce all office processes and procedures. Develop training documents for processes and procedures.
- Ability to follow the expectation of treating fellow employees, students and the institutions guests with civility, and to refrain from activities that disrupt the efficient functioning of the college.
- Ability to manage stress and work under pressure while multitasking under deadlines.
- Ability to supervise and be supervised, giving and accepting constructive criticism.

GENERAL RESPONSIBILITIES: - Other duties as assigned.

QUALIFICATIONS: EDUCATION & EXPERIENCE REQUIRED:
Bachelors Degree required; Masters preferred; 4 years of administrative/managerial experience required

SKILLS & KNOWLEDGE REQUIRED:
Strong customer service skills; Demonstrated success with initiating and executing new plans and processes; Excellent organizational skills; Ability to train and motivate staff; Experience working with technology and database systems; Competency with Microsoft Office and desktop publishing software; Competency with administrative systems databases; Team building experience; Strong attention to detail; Ability to work in a fast-paced and demanding office environment.

PHYSICAL EFFORT REQUIRED:
The candidate is required to be mobile and occasionally lift and/or move to 15 pounds.

SALARY: Commensurate with the position and qualifications of the candidate

CONTACT: jobs@cambridgecollege.edu

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Cambridge College is accredited by the New England Association of Schools and Colleges. The College and all its degree programs are authorized by the Massachusetts Board of Higher Education. The College is authorized to operate and offer selected degree programs in their states by the California Bureau for Private Post-Secondary and Vocational Education, the Georgia Nonpublic Postsecondary Education Commission, the Council on Higher Education of Puerto Rico, and the Council of Higher Education for Virginia. Cambridge College is authorized for operation as a postsecondary education institute by the Tennessee Higher Education Commission in the state of Tennessee.